+ What are the options for membership?
There are two options:
- 1) Coworking Membership - does not require annual commitment nor outdoor/rec industry affliation; not eligbile for Private Offices
- 2) Co-op Membership - requires annual commitment as well as outdoor/rec industry affiliation.
For more details, visit our [Membership Page].
+ What is included in each coworking membership level?
- Private Office: Does not apply to coworking membership, only available to co-op members
- Team Desk:
- Dedicated Desk:
- Flex Desk:
+ What is included in each co-op membership level?
- Private Office: 4 free conference room hours per month (50% off normal rates after that), 1 free non-peak event per quarter (Mon - Thurs)
- Team Desk: 3 free conference room hours per month(50% off normal rates after that), 2 free non-peak events per year (must be at least one quarter apart)
- Dedicated Desk: 2 free conference room hours per mnonth (50% off normal rates after that), 1 free non-peak event per year
- Flex Desk: 1 free conference room hour per month (50% off normal rates after that), 1 free non-peak event per year
+ What do I owe when I first sign up as a member?
Regardless of whether or not you're joining as a co-op or coworking member, everyone is required to pay pro-rated dues for the first month as well as last month's dues upfront. For example, if you join on July 15th, you will be charged for half of the month of July plus your last month's payment, all at the same time.
+ What is the cancellation policy?
For all memberships, we require a 30-day written notice before your last month can begin. For example, if you notify us that you are ending your membership on July 15th, your pre-paid last month will begin 30 days later (August 15th), ending your membership September 15th. In this example, you will not owe anything for the period from August 15th - September 15th.
+ How do I set up automated recurring payment for my membership?
All payment sources are handled through the member platform, which requires that you register with your name, email address, and password. Once you log in, you can go to the avatar up in the right-hand corner and click on 'payment sources'. There, you can add a valid credit or debit card to keep on your account. This card will be charged automatically on the first of every month.
+ What if I have an issue with payment or want to refute a charge?
If you have any issues regarding payment, please send a message to the person in charge of membership sales via Slack or email at firstname.lastname@example.org
+ What does Wayfinder have in terms of conference rooms?
We have two conference rooms. The larger Appalachia Conference Room is on the east side of the building and seats up to 8. The smaller Rockies Conference Room is on the west side of the building and seats up to 6. Both have a large whiteboard and TV w/hookups for shared viewing.
+ How do I book a conference room?
Anyone registered on the member platform can book a conference room by going to the 'reservations' section found in the upper menu or by clicking HERE. All conference room booking requests must be approved by a manager. Once they are, you will be provided with a separate wifi network name and password for you/your group - this network only works during the reserved time slot and automatically cuts out once the reservation ends.
+ How much is it to book a conference room?
Once co-op members use their allocated free conference room hours, they will be charged 50% of the normal rate, which is $35/hr for the larger Appalachia Conference Room and $25/hr for the smaller Rockies Conference Room. Coworking members and the general public will be charged the normal rate.
+ How does access to the building work?
All members have 24/7 access to the building. If you need to get in after normal business hours (8am - 5pm Monday - Friday), please let staff know and they will provide you with a lockbox code to enter with a key. IMPORTANT: it is your responsibility to lock up after you leave and return the key to the lockbox.
Who Can I Talk To About…
+ My membership status and/or billing?
Currently, the person in charge of membership-related questions is Britten Ferguson. He can be reached via Slack or by email at email@example.com
+ Events at Wayfinder?
Currently, the person in charge of event-related questions is Cat Wile. She can be reached via Slack or by email at firstname.lastname@example.org